The expectation that your landscape will perform as intended is covered by general warranties. Plants, lawns, electrical, plumbing and hardscapes, patios, walkways, driveways, and other products, react to their natural environment and lifespan for different reasons. Proper care, periodic inspection and maintenance  are the best courses of action to ensure a long-lasting and even more beautiful landscape over time. Our general warranties are intended to ensure that the work we perform is free from defects and meet the absolute highest quality standards. They also identify most normal risk associated with customized installations that are alive, growing and subject to a variety of external and environmental factors.

Most problems with plants or with any part of the landscape installation will appear within a few weeks or occasionally within a few months.


Trees and Shrubs: We will perform one replacement within one year from original installation. This covers any trees or shrub that die, provided it has had proper care and watering. Parts of a plant may die as a normal reaction to transplanting. An injured plant will be pruned and/or trained if there is reasonable expectation that it will return to normal over time. Trees and shrubs planted in pots or raised planters are excluded from warranty because they are exposed to unnaturally harsh conditions and soil temperatures. There is no warranty for plants that have not received proper care or plants damaged mechanically or by events of nature, animals or insects/disease.

Perennials, Ground covers and Roses: There is no warranty for perennials, ground covers or roses. Even though many of these plants are considered “hardy” in our climate zone, they are more susceptible to changing environmental factors at any time in their life cycle, especially in a new landscape. The best prevention from loss over winter is winter protection or mulching according to the specific type of plant. Winter protection during the first year is highly recommended.
Annual Flowers and Seasonal Colour: There is no warranty for annuals. Survival is dependent upon proper care and watering.

We are not responsible for damages incured to private hidden underground utilities that have not been marked by the home owner

We are responsible for locating and any damages to underground public utilities (water,sewer,gas,hydro,phone,cable)


Seeding Lawns: We guarantee a stand of grass that is uniform and consistent after complete seed germination on acceptable soils. We use only certified seed and we do not accept responsibility for any weeds that may occur in existing soil or topsoil. We will re-seed or re-spray any areas that have not developed (method used shall be our option). Bare patches due to puddling, runoff from roads or driveways or damage from dogs, children, or equipment is not included.

It is understood and agreed that the owner is responsible for proper watering and if the lawn is found in a dry state within the first fourteen days of seeding, the guarantee shall become null and void.

We do not warranty any seeded lawn to be immune from moss, fungus, heat, disease or insect damage and will not re-spray for such damage except at the customers expense.

This warranty is for a period of sixty days from installation. We need to be notified within that period for any warranty work to be acted upon. We cannot be responsible for neglect, abuse, acts of nature or situations beyond our control.

Sodded Lawns: We guarantee our sod for up to thirty days after installation. We do everything possible to ensure that when your lawn is delivered and installed it is tough, has a uniform colour, and is freshly harvested for its best potential to provide you with many years of enjoyment to come.

The majority of problems with new and existing lawns are directly related to improper irrigation coverage and daily water application rates. In the event a brown area appears in your lawn, call us AS SOON AS POSSIBLE. We may increase your watering time; apply a fungicide or other suggestions to try to solve the problem.

It is understood and agreed that the owner is responsible for proper watering and if the lawn is found in a dry state within the first fourteen days of sodding or seeding the guarantee shall become null and void.

This warranty is for a period of thirty days from installation and we need to be notified within that period for any warranty work to be acted upon. We cannot be responsible for neglect, abuse, acts of nature or situations beyond our control.


All of our work is installed according to the highest level of craftsmanship in the industry. Plantings, soil preparation and turf installation are done in a horticultural correct method. Grading and drainage perform to the limits they were designed. Patios and walkways are installed according to the manufactures suggestions or better. We will repair any workmanship related problems that you report to us within the first 2 years after installation. Damage to our work is not covered. We are responsible for the correction of our immediate work only and not for the conditions that may have been caused. We are not responsible for the repairs to our work that is the result of settling and eavestroughs / downspouts directly pouring runoff on to the work 

Concrete and Masonry:

Custom masonry provides a three-month warranty on all new brick and flagstone installation with a new concrete foundation. A three-month warranty on all new concrete work as well as repairs to existing flagstone and brick work or paving over existing concrete with flagstone pavers or brick.

Included in warranty:

  • Broken or cracked joints
  • Deteriorated joints
  • Loose stones or bricks
  • Concrete work (any crack wider than 1 inch) areas will be patched and repaired, not replaced

Not included in warranty:

  • Deterioration of joints or masonry surfaces due to over exposure from water, mold, fungus and fire.
  • Use of any chemical to clear or remove ice or snow from surface
  • Partial or complete collapsing of the structure from any act of nature, including lightning, tornado, flood, fire, etc.
  • Cracking in masonry surfaces due to settling, shifting, abuse from new construction by location of new work
  • Collision (human or mechanical)
  • Improper use of structure (heavy machinery or large vehicles)
  • Concrete Work: Hairline cracks, or slab shifting due to water, snow exposure and de-icing agents

Hardscape Materials:

Manufactured products are covered under the warranty of the manufacturer or the supplier as applicable. Natural products are guaranteed to be defect-free at installation. Cracking efflorescence and shaling of natural and manufactured stone is beyond our control and is a characteristic of some materials. Labour is not included under warranty for the correction of defective material manufactured or supplied by others.

Specialty Items and Accessories:

Manufacturers’ warranties apply to their products (lights, fountains, pumps, furniture, TV’s, stereo equipment, etc). Labour is not included under warranty for the repair or replacement of specialty items.

Buried or Obscured Obstructions:

We contact the Ontario One Call hotline to locate all public utilities present on your property. We are responsible for their protection and repair if we damage them. We are not responsible for your “private” utilities that you have not specifically identified and accurately located for us. Examples include: irrigation and lighting lines, septic lines, drain tile, invisible dog fence, private gas lines for pools, grills and other appliances.


We will take all necessary precautions to avoid unnecessary delays with respect to your landscape project. The owner/client hereby acknowledges that we are not responsible for circumstances beyond our control. For example, severe weather, availability or late delivery of products, strikes, and/or failure of other sub-contractors of the owner/client to complete other necessary work prior to project start.

The owner/client agree that there may be a minor variation in color between the colour samples advertised and the actual colour of the product installed due to production times or natural processes. If the contracted material design, pattern, colour or size change at the request of the client and the products need to be reordered or returned, a restocking fee of 35% of the returned product will be charged.


We carry liability insurance in the amount of 5 million dollars along with coverage for all employees under WSIB workers compensation. We do upon request, provide a certificate of insurance.

Termination of Contract:

Peartree Property Services is guaranteed compensation for products ordered and services performed up to the point of notification if owner/client decides to terminate the contract at any point of completion over the period of contracted work.


Any deviation from the payment schedule can result in halting the construction project till payments are on track and up-to-date.
All warranties are void if payment on your account is not current. Payments- 1/3 on signing, 1/3 on delivery of materials, 1/3 on completion.


Owner/Client allows Peartree Property Services to photograph the site before, during, and after (up to one year later) the completion of the project, resulting in materials for promotion and documentation.

Peartree Property Services 

3874 Carp Rd Ottawa Ontario K0A 1L0